As the business world becomes increasingly reliant on technology, small and medium-sized enterprises (SMEs) are experiencing a surge in demand for IT support. IT managers are struggling to balance the need for resources, tools, and time, but many are still hesitant to outsource their daily IT tasks due to misconceptions about IT outsourcing. In this article, we will debunk some of the most common myths about IT outsourcing.
What is IT outsourcing?
IT outsourcing, also known as subcontracting, is the use of external providers to handle part or all of a company’s IT. This can include support for the entire IT infrastructure or partial outsourcing of specific tasks such as proactive IT management and IT projects that require specialized skill sets.
Myth 1: Only bigger companies outsource
Many outsourcing companies offer flexible and scalable solutions that cater to companies of all sizes and budgets. Outsourcing can reduce costs for SMEs, allowing them to focus on growth and development instead of everyday IT problems.
Myth 2: Outsourcing exposes companies to security and privacy issues
Respecting clients’ privacy and improving security is a top priority for IT support providers, whether in-house or outsourced. Outsourcing companies rely on trust and legally binding contracts to protect their reputation and business. As long as companies choose a registered and official outsourcing provider, they need not worry about security and privacy issues.
Myth 3: Business owners and IT managers lose control and visibility over their assets
New technologies and up-to-date managed IT solutions provide business owners and IT managers with real-time access to tools and platforms that give them visibility over their IT assets. Companies should choose an outsourcing provider that allows them to maintain control and visibility over their IT assets.
Myth 4: IT managers or departments will lose their jobs
Outsourcing IT tasks can free up IT teams to focus on more strategic issues and projects, rather than constantly monitoring the infrastructure’s health or dealing with minor issues. Outsourcing can save IT managers and departments time and hassle, allowing them to focus on more important matters.
Myth 5: Outsourcing will cause a conflict of interest
The purpose of outsourcing is not to give total control to a third party, but rather to work together towards a bigger objective: ensuring zero technical downtime while accomplishing strategic projects. Outsourcing providers are here to provide assistance and recommendations based on their expertise, not to make decisions on behalf of the company.
Conclusion
These are just some of the most common myths about IT outsourcing. It’s important for companies to conduct thorough research when selecting an IT outsourcing provider. Outsourcing can provide numerous benefits, such as cost reduction, increased productivity, and more time for strategic projects.
